Privacy Policy

Privacy Policy

Last updated: this version is admin-editable from Admin → Policies → Privacy Policy.

1. What we collect

• Account details — name, email, phone number, password (stored encrypted).
• Shipping & billing addresses — to deliver orders and process payments.
• Order history — products you've bought, returns, ratings.
• Device & usage data — IP, browser, pages viewed, used for site analytics.

2. How we use it

• To fulfil and ship your orders.
• To respond to support tickets and follow up on returns.
• To send order updates, password resets, and (only with your consent) marketing emails.
• To prevent fraud and abuse.

3. Who sees your data

We share only what's needed to fulfil your order — courier partners get the delivery address, payment gateways get the transaction amount and reference. We never sell your personal information to advertisers or third-party marketers.

4. Your rights

• Access — request a copy of the data we hold about you.
• Correction — update inaccurate details from your profile page.
• Deletion — close your account and we'll wipe personal data, retaining only what we're legally required to keep (e.g. tax records).

5. Cookies

We use cookies to keep you logged in and to remember your cart. You can clear them anytime from your browser settings — note that signing out will then require re-entering your credentials.

6. Contact

For privacy questions or to exercise any of the rights above, reach our support team via the Help & support link in the footer.

Terms & Conditions

By using Suvcraft, you agree to the terms below.

1. Account

You must be 18 or older, or have a parent / guardian's permission, to create an account. Keep your password secret — you're responsible for activity under your account.

2. Orders & pricing

• Prices and stock are displayed in good faith but may change without notice.
• If a product is mispriced or out of stock after you've ordered, we may cancel the order and refund you in full.
• All prices include GST unless stated otherwise.

3. Payments

Payments are processed by trusted gateways. We don't store full card numbers — only a token from the gateway, which is enough to recognise saved cards.

4. Delivery & returns

Delivery timelines and return windows are governed by our Shipping Policy and Return Policy.

5. Acceptable use

• Don't use the service to break any law or another person's rights.
• Don't attempt to bypass security, scrape data, or interfere with the service.
• Reviews must be honest — no paid or fake reviews.

6. Intellectual property

Suvcraft, its logo, and the content we produce are owned by us. Product images and descriptions provided by sellers belong to the respective sellers.

7. Limitation of liability

To the extent permitted by law, Suvcraft's liability for any claim arising from your use of the service is limited to the amount you paid for the order in question.

8. Changes to these terms

We may update these terms from time to time. Material changes will be flagged at sign-in and on this page.

9. Governing law

These terms are governed by the laws of India. Disputes will be heard in the courts of [your jurisdiction here] — the admin should set the correct city / state.